Refund policy

Refund and Return Policy for Lava Dawgs Apparel

Effective Date: November 30, 2025

At Lava Dawgs Apparel, we want you to love your purchase! If you're not completely satisfied, we're here to help with our straightforward refund and return policy. This policy applies to all purchases made through our website (lavadawgsapparel.com). Please review it carefully before making a return. Note: This is a sample policy based on common practices for online apparel stores in the US, particularly in California; consult legal experts for customization if needed.

1. Return Eligibility

  • Time Frame: Items must be returned within 30 days of the delivery date (as confirmed by the carrier's tracking).
  • Condition: Products must be unused, unworn, unwashed, and in their original packaging with all tags attached. We reserve the right to refuse returns that do not meet these criteria.
  • Proof of Purchase: Include your order number or receipt with the return.

2. Items Eligible for Return

  • Most apparel items, including shirts, pants, jackets, and accessories.
  • For hygiene reasons, items like underwear, swimwear, socks, and earrings are final sale and not eligible for return.

3. Exclusions

  • Final Sale Items: Clearance, discounted, or promotional items marked as "final sale" are not returnable.
  • Custom or Personalized Items: Apparel with custom prints, embroidery, or alterations cannot be returned unless defective.
  • Gift Cards: Non-refundable and non-returnable.
  • Damaged or Altered Items: Returns will not be accepted if the item shows signs of wear, damage, or alteration.

4. Return Process

  • Step 1: Contact our support team at support@lavadawgsapparel.com within 30 days of delivery. Provide your order number, reason for return, and photos if applicable (e.g., for defects).
  • Step 2: We'll email you a return authorization and shipping label (for US customers). For international returns, you'll need to arrange and pay for shipping.
  • Step 3: Pack the item securely and ship it back to our Carlsbad, CA warehouse (address provided in the return authorization).
  • Processing Time: Once received, we'll inspect the item and process your refund or exchange within 5-7 business days.

5. Refunds

  • Refunds will be issued to the original payment method (e.g., credit card, PayPal).
  • Original shipping fees are non-refundable. Return shipping is free for US customers using our provided label; otherwise, you cover the cost.
  • Refunds typically appear in your account within 3-10 business days after processing, depending on your bank or payment provider.
  • For defective or incorrect items, we'll cover all shipping costs and provide a full refund or replacement.

6. Exchanges

  • We offer exchanges for size, color, or style (subject to availability) within the 30-day window.
  • Follow the same return process and specify your exchange preference in your email.
  • If the exchanged item costs more, you'll be charged the difference; if less, we'll refund the difference.

7. Damaged, Defective, or Wrong Items

  • If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos.
  • We'll provide a free return label and either a full refund, replacement, or store credit—your choice.

8. International Returns

  • International customers are responsible for return shipping costs, duties, and taxes.
  • Refunds exclude any original international shipping fees.
  • Processing may take longer due to customs (up to 14 business days).

9. Local Returns (Carlsbad, CA Area)

  • By Appointment Only

10. Policy Changes

  • We may update this policy at any time. Changes will be posted on our website, and the "Last Updated" date will reflect the revision.

If you have questions or need assistance with a return, email us at support@lavadawgsapparel.com  . We're committed to making your shopping experience seamless!

Last updated: November 30, 2025. For the most current version, check our website.